RxRemindersCheck your reminders
If a reminder did not arrive, open RxReminders and check that the medication has a next dose. Then work through these checks.
Check the app’s status
Open Settings, then Notifications. Follow any message about notifications being off, Time Sensitive delivery being off, or reminders arriving quietly. This screen cannot check every setting that affects delivery.
App steps
What do the messages in Notifications settings mean?
Notifications settings shows delivery settings RxReminders can check, such as notifications being off, Time Sensitive being off, or quiet delivery. Each message explains what to review. A Focus can still silence reminders through settings the app cannot read, even when no warning is shown.
- In Settings, tap Notifications.
- Tap the button under a message to fix it in the Settings app. The message goes when you come back.
Check the Focus you use
In iPhone Settings, open the Focus that was active, such as Sleep, and check its Time Sensitive Notifications setting. RxReminders cannot read that switch for you.
App steps
Why didn’t a reminder come through during Sleep or another Focus?
Each Focus has its own Time Sensitive Notifications switch. If it’s off, that Focus silences dose reminders, and RxReminders can’t see the switch to warn you.
- Open the Settings app and tap Focus.
- Tap the Focus, such as Sleep, then tap Apps.
- At the bottom of the list, turn on Time Sensitive Notifications.
- Do the same for each Focus you use.
Check your choices
Check for a reminder mute, a medication-specific reminder setting, or a Reminder style preference. “Only if I haven’t logged it” keeps an established routine quiet at dose time and reminds you later if it is not recorded.
Check upcoming reminders
In Notifications, check the time reminders are set through. Open the app before that time so it can schedule more. With many medications, reminders may be set only a few hours ahead.
App steps
Why does it say reminders are set through a certain time?
iPhone lets an app keep only a limited number of reminders waiting, so RxReminders sets them a stretch ahead and adds more each time you open it. With many medications that stretch can end before tomorrow. Open the app before the time shown and reminders keep coming.
- In Settings, tap Notifications to see how far ahead reminders are set.
Choose how often reminders repeat
Choose Once, Until taken, or For a set time. Check whether the medication has its own setting or follows the person’s setting.
App steps
How do I keep reminders coming until a dose is logged?
Reminders can come once, keep coming until the dose is logged, or keep coming for a set time and then fill the screen when you next open the app. A person’s setting applies to all their medications, unless one is set on its own.
- Open a medication and tap Reminders, or on a person’s page tap Details & sharing, then Reminders.
- Choose Once, Until taken or For a set time, then how long to keep reminding.
- To have a medication follow the person’s setting again, tap the reset button at the bottom.
Still missing a reminder?
Tell support the scheduled time, which Focus was active, whether the phone was locked, and what the app’s Notifications screen showed. Include your device model, iOS version, and app version. Leave out your full medication list.